Delivery and Returns


DeliveryAs all of your items are handmade (unless being ready to ship) please allow 14-21 working days for your items to arrive Please feel free to contact me if it is after the timescale so orders can be chased.
All items are posted at a flat rate of 3.00 regardless of how many products you purchase and are wrapped with love and care. Once you order is ready to be posted you will get a confirmation email sent through. 
Returns- We only accept returns if items are faulty. This will be determined on arrival back with us for inspection of goods sold. If found to be faulty goods will be refunded / replaced with return postage covered by ourselves. (Postage will be refunded for confirmed faulty items only)
Please follow Care instructions regarding washing and ironing displayed on the labels, tags and notes,  any items damaged by not following instructions will not be refunded.
Personalised Items- We do not accept any returns on personalised or custom made items
Contact us- For any queries please do contact us at info@ronnieandruby.com we aim to reply to all messages within 24 hours.